Terms of Service

1. Who we are

Flowsnix is a cloud platform owned by مؤسسة صندوق وحب للتجارة (CR No. 1010796836, Unified No. 7028741465), Kingdom of Saudi Arabia. These terms govern use of the platform by a subscribing business ("the Subscriber") and its staff. Using the platform constitutes acceptance of these terms.

2. The service

Flowsnix is provided as subscription software (SaaS) for running vehicle-service businesses: point of sale, invoicing, loyalty and packages, reporting, and customer messaging. It is provided on an "as available" basis; features may be added, changed or withdrawn, with reasonable prior notice for material changes.

3. Accounts and permissions

• The Subscriber creates its staff accounts and sets their permissions, and is responsible for all activity under its account.
• Credentials must be kept secure and never shared; suspected unauthorised use must be reported to us immediately.
• We may suspend any account whose use threatens the security of the platform or of other subscribers.

4. Data ownership

The Subscriber's data and its customers' data remain the Subscriber's property. The Subscriber is the controller of that data; Flowsnix processes it on the Subscriber's behalf and solely to operate the service, per our Privacy Policy. We do not sell subscriber or customer data.

The Subscriber confirms it has obtained the consents required to enter and process its customers' data, and that the data it enters is accurate and infringes no third-party rights.

5. Invoices and regulatory obligations

The Subscriber is responsible for the accuracy of its tax and commercial details in the platform and for its own compliance with ZATCA regulations. Invoice records are retained for the period Saudi regulations require (six years by default) and remain retained after a subscription ends; they cannot be deleted before that period expires, even at the Subscriber's request.

6. Messaging customers

• Invoices and messages are sent over WhatsApp at the Subscriber's instruction and in its business's name.
• The Subscriber is responsible for obtaining its customers' consent to marketing contact and for honouring opt-outs immediately.
• The Subscriber must comply with channel provider policies (such as Meta's WhatsApp Business policies) and with Saudi anti-spam regulations.
• We may suspend a messaging channel immediately on abuse reports or policy breaches, to protect other subscribers and continuity of service.

7. Acceptable use

The platform may not be used for any purpose contrary to Saudi law, to attempt unauthorised access to another subscriber's data, for penetration testing or deliberate overloading, or to resell, copy or reverse-engineer the service.

8. Subscription and payment

Fees and billing cycle are set in the subscription agreement or the subscriptions console. Fees are payable in advance per cycle and the subscription renews unless cancelled before the cycle ends. Late payment may suspend access, with data retained during suspension.

9. Availability and support

We make reasonable efforts to keep the service available but do not guarantee uninterrupted availability; the service may pause for scheduled maintenance or for causes beyond our control, such as infrastructure provider failures or connectivity loss.

10. Limitation of liability

We are not liable for indirect or consequential loss or loss of profit. In all cases our total liability shall not exceed the subscription fees paid in the twelve months preceding the event. Nothing here excludes liability that cannot lawfully be excluded.

11. Suspension and termination

Either party may terminate the subscription as agreed. On termination access ends, and the Subscriber may request an export of its data within a reasonable period before or immediately after termination. Records the law requires us to retain remain retained, as stated in clause 5.

12. Changes to these terms

We may update these terms; the last-updated date appears at the top of this page. Continued use after a change is published constitutes acceptance of it.

13. Governing law

These terms are governed by the laws of the Kingdom of Saudi Arabia, and the Saudi courts have jurisdiction over any dispute arising from them.

14. Contact

For any question about these terms: admin@flowsnix.com